If you have forgotten your password, you can set a new one. Do this on the device you work with the most. This can be an UvA-managed ICT workstation or an Self-Support or personal computer. Only after doing so, proceed with changing your password on your other (mobile or personal) devices. Choose the situation that applies to you below.
Please note! It is important to carefully follow all the steps on your managed workstation. This will prevent your UvAnetID from being blocked because your devices will automatically keep trying to connect with the old password.
Does your new password not work immediately, even though you followed all the steps? Sometimes it takes a while for the system to accept your new password. This can take a few minutes, but unfortunately in some cases also a few hours. So please be patient and try again before calling the ICT Services Service Desk.
Close all applications and save your files, as you will need to restart your ICT workstation later in the process.
Make sure you are connected to VPN: type 'Ivanti' into the search field in the lower left-hand corner of the task bar. Then open Ivanti. You will see 'UvA VPN connected' with a green and white check mark behind it if your VPN is on. If not, click on 'Connect' and log in with your UvAnetID.
Step 1 (On your managed ICT workstation)
Step 2
Check again if you are connected to VPN. See step 3 of the preparation if you are not sure.
Step 3
Step 4
Restart your ICT workstation.
Step 5 (On your other devices)
After you have changed the password on your ICT workstation, you will also need to set the new password on all the other (mobile and/or personal) devices on which you use your UvA account. Do not switch on all your devices at the same time, but do this one by one after you have changed the passwords for each of them. This is important because your devices will automatically try to connect at the same time using the old password, which may cause your account to be blocked.
Change the passwords immediately for all applications (such as Office, Microsoft 365, including Teams, OneDrive, mail and calendar) or services (such as VPN, printing, UvA Wi-Fi) that you use on those devices. In the drop-down menus, you will find tips on how to do this for each application or service.
Does your new password not work immediately, even though you followed all the steps?
Sometimes it takes a while for the system to accept your new password. This can take a few minutes, but unfortunately in some cases also a few hours. So please be patient and try again before calling the ICT Services Service Desk.
E: servicedesk-icts@uva.nl
T: +31 (0)20 595 1402, Mon. to Fri. 8.00 - 18.00.
It is important to follow all the steps carefully at your ICT workstation. This will prevent your UvAnetID from being blocked because your devices will keep trying to connect automatically with the old password.
Does your new password not work immediately, even though you followed all the steps? Sometimes it takes a while for the system to accept your new password. This can take a few minutes, but unfortunately in some cases also a few hours. So please be patient and try again before calling the ICT Services Service Desk.
Determine whether you are working on an UvA account or on a local account. This determines the steps to take.
Your computer password will change automatically. Most basic services linked to your UvAnetID are automatically updated with your new password. However, some services may ask you for your new password. Please take this into account. You can continue to step 3.
Your computer password does not change and you do not need to. However, you will need to provide all the services linked to your UvAnetID with your new password yourself: unfortunately, this does not happen automatically. We have listed the most important ones for you. How to do this is explained per topic in the drop-down menus. Once you have done this, go to step 3.
After you have changed the password on your ICT workstation, you will also need to set the new password on all the other (mobile and/or personal) devices on which you use your UvA account. Do not switch on all your devices at the same time, but do this one by one after you have changed the passwords for each of them. This is important because your devices will automatically try to connect at the same time using the old password, which may cause your account to be blocked.
Change the passwords immediately for all applications (such as Office, Microsoft 365, including Teams, OneDrive, mail and calendar) or services (such as VPN, printing, UvA Wi-Fi) that you use on those devices. In the pull-down menus, you will find tips on how to do this for each application or service.
Does your new password not work immediately, even though you followed all the steps? Sometimes it takes a while for the system to accept your new password. This can take a few minutes, but unfortunately in some cases also a few hours. So please be patient and try again before calling the ICT Services Service Desk.
E: servicedesk-icts@uva.nl
T: +31 (0)20 525 1402, Mon. to Fri. 8.00 - 18.00.
Have you forgotten the password for your AUAS ID, which you have in addition to your UvAnetID (primary account)? Then follow the instructions below.
E: servicedesk-icts@uva.nl
T: +31 (0)20 525 1402, Mon. to Fri. 8.00 - 18.00.
Depending on the smartphone brand and operating system version, menu options may differ slightly from those listed below.
In principle, Outlook automatically asks for your new password, if this does not happen or the new password is not accepted, go through the following steps:
In principle, your mail app will automatically ask for your new password, if this does not happen or the new password is not accepted, go through the following steps:
In principle, your mail app will automatically ask for your new password, if this does not happen or the new password is not accepted, go through the following steps:
In principle, Outlook automatically asks for your new password. If this does not happen or the new password is not accepted, go through the following steps:
If you are asked for Credentials for a mailbox other than your personal mailbox, execute:
Do not enter your changed password until one of the Office apps asks you to. This can take up to thirty days. If you are unable to log in, follow these steps:
On a SelfSupport you have to mount the H- and P-drives yourself. Follow the instructions for Windows, Mac or Linux to link the H- and P-drives yourself. Are you not in a UvA building? Then you need a VPN connection to link the H- and P-drives.
Preparation: Make sure you are connected to the wireless network eduroam or uva (on location). At home or elsewhere you can use VPN (Pulse Secure) to connect to the UvA network.
It may happen that eduroam does not accept the new password and keeps asking for the password. In that case you need to visit wifiportal.uva.nl again.
Follow these instructions:
Getting stuck? Then read on in the instructions below.
Now you can start using secured wireless internet at the UvA by selecting the ‘uva’ or ‘eduroam’ wireless networks.
Please note: if you own an Android mobile phone (version 5.0 or later) it is possible that the Android System WebView application is blocking software downloads. If so, try a different Wi-Fi connection or make use of your own mobile network.
To restore the eduroam connection on a Mac, it is necessary to replace the Wireless Profile.
Step 1: Remove the Profile
Step 2: Install new profile
Step 3: The file SecureW2.mobileconfig is downloaded
The profile has been reinstalled. You can now connect to eduroam.
Step 1: Delete old profile(s)
Step 2: Reinstalling profile (do this at UvA location)
After this you can connect via eduroam. Check in Settings > Wi-Fi.
Step 1: Go to Settings > Wi-Fi
Step 2: Go to the home screen and open internet in a browser
After this you can connect via eduroam. Check in Settings > Wi-Fi.
Need more help? Check out the manuals for Windows, Mac and Linux under VPN in the A-Z.
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